Soft play is a fun and sensory way for small children (ages 0-4) to discover, learn, and explore in a safe environment. All the equipment is soft, yet will stimulate your little one's senses - giving parents a peace of mind.

The health and safety of our clients is our number one priority. Every piece of our equipment (including every single ball in the ball pit) is thoroughly sanitized and disinfected after each use. We also take extra precaution by wiping everything down after we set up the equipment for each event. We use only non-toxic cleaning products, which are safe for children's toys, but strong enough to kill 99.9% of bacteria and viruses (including COVID-19).

We will arrive 45 minutes - 1 hour prior to your event start time to begin set up. If there will be any restrictions that may delay set up (like stairs, lack of parking, etc.) please let us know prior to the event so that we may plan accordingly. There is a delivery fee for every rental and it will vary on location/distance from zipcode 37931.

Yes, of course! Every one of our soft play units comes in multiple pieces that we assemble for you at the time of delivery, which will be a required 1 hour prior to the scheduled start time. We will also disassemble at pick-up, which will also need a 1 hour window after your scheduled end.

Yes! We do require the setup area to be a dry, flat surface that has no water or obstructions. Additionally, the area must be located in a shaded area to keep equipment away from the sun and heat, which can overheat the equipment and hurt your little ones. ** We do have a canopy for rent if needed for your outdoor space. **

We understand that the weather is not always predictable. In the event that there is rain, drizzling, or inclement weather in the forecast for your event area, we will not setup the equipment outside, even under a canopy. We will work with you to re-configure the setup indoors to make your event a success. An indoor back up plan is highly recommended for your event, as we do not refund day of cancellations due to inclement weather.

ASAP! In order to make sure your date and desired package are available, we suggest booking at least a month or two in advance.

Go to the "Contact Us" page and fill out the form. Once it is submitted, we will contact you shortly after to discuss and book your event. If you do not receive a reply within 48 hours, please email knoxtotsrentals@gmail.com.

A non-refundable $50 security deposit and signed contract is required to secure your event date. The final amount owed is due no later than 14 days from the start of your scheduled event. If the booking is less than fourteen days prior to the party date, the full amount will be due at the time of booking.

All payments are made online upon receipt of an invoice. We will send you an invoice to pay for your deposit when you want to secure your date. This amount will secure your date and will also be deducted from your balance. Remainder balance is due no later than 14 days before your event. Please keep in mind that dates WILL NOT be reserved until a deposit is paid.

All packages include 3 hours of play time. Additional time can be added for $50 an hour when booking your event.

Only children 4 years and under No food, drink, face paint, or glitter No shoes allowed Adult supervision required Equipment must stay in play area at ALL times Have fun!

Security deposit is non refundable. Cancellations made less than 5 days of your event no refund will be offered, but we will work with you to reschedule your event.